Ways to resolve problems such as pay disputes
This article is targeted at the consumer/homeowner, however as a tradesperson it’s good to know how MBIE is suggesting they handle disputes, plus it’s a handy directory for you also.
For the Homeowner sourced from www.consumerprotection.govt.nz
Who do I go to?
Who to go to varies according to the type of tradesperson. Find out more about resolving disputes with:
- registered plumbers, gasfitters and drainlayers
- registered electricians
- building practitioners
- non-licensed building practitioners
- registered architects
- chartered professional engineers
To resolve payment disputes for residential building work, you can use a separate dispute resolution process, under the Construction Contracts Act. Read Hiring a builder for more information.
The Disputes Tribunal OR the District Court(external link) to make a claim if you are unable to resolve the complaint.
The Commerce Commission(external link) if you wish to report a business for false or misleading statements or conduct.
The Privacy Commissioner(external link) if you believe a tradesperson has interfered with your privacy.
What kind of problems do they handle?
The Disputes Tribunal deals with claims up to $15,000 (or $20,000 if both parties agree). The District Court deals with claims over $15,000.
What do I need to do?
- Contact the tradesperson to make a complaint.
- If you are not able to resolve the dispute, contact their licensing organisation and follow their complaints process.
- You may also wish to make a claim to the Disputes Tribunal or District Court. Find out more about Going to the Dispute Tribunal.
